Return & Refund Policy
We want you to be completely satisfied with your purchase. Please read the conditions below.
Eligibility
- Returns accepted within 30 days of delivery
- Items must be unused, in original packaging, and in resalable condition
- Custom or final-sale items may not be eligible
Refunds
Refunds are issued to the original payment method within 5–10 business days after receiving your return.
Exchanges
We replace items if defective or damaged. Contact us within 7 days of receipt.
How to Return
- Email us at support@browntrout.com with your order number.
- Receive return authorization and instructions.
- Ship the item back and retain your tracking number.
Return Shipping
Return shipping is free if the item is defective or incorrect. Otherwise, the customer pays return costs.